Terms Of Service
Use of this website and our services are subject to vmgen’s Terms of Service.
Acceptable Use Policy
Service Level Agreement
vmgen’s Service Level Agreement governs vmgen’s service responsibilities to its customers.
vmgen, the vmgen logo and certain other marks in this Web site are the trademarks, trade names, and service marks of vmgen. Any use of such marks without the prior written consent of vmgen is prohibited. Other trademarks and logos are the property of the parties to whom they are attributed. Content, images and other information made available by accessing our services are also copyright by vmgen or their respective parties and use of without the prior written consent is prohibited.
Policy on Third Party Legal Process
It is vmgen’s policy to respond with reasonable promptness to subpoenas and other legal process served on vmgen or its subsidiaries that seek information, documents or other business records. Third parties wishing to serve such process on vmgen may do so in writing through vmgen’s Legal Department. vmgen will evaluate each such request based upon the applicable law and facts. An administrative fee of $275 will be charged for each request to cover vmgen’s fees and expenses in responding to the request. vmgen may require the requesting party to pay the applicable hourly rate for requests that require significant engineering or technical support. vmgen may also charge additional amounts for requests that require substantial photocopying, third party charges or other expenses.
vmgen expressly reserves any rights under applicable law in connection with its receipt, evaluation and any response to, any third party requests or legal process.
Money Back Guarantee / Refund Policy
All sales are final, and we are unable to offer refunds. If you cancel your server, your account may be credited with a service credit that can be applied towards future server deployments.
We believe strongly in the security of our infrastructure and our customers. All of our locations are in industry leading carrier hotels, with many layers of physical security, and industry leading audits and certifications.
Beyond physical security we employ a multitude of logical and human security measures.
If you need to report abuse or a violation of our AUP, please email firstname.lastname@example.org with log data.
If you believe you have identified a security concern within our infrastructure, please contact our security team at email@example.com.